Unleash your agency’s productivity —****discover what’s slowing you down.

Most agencies are running 25–40% rework and their people are getting less than three hours of productive flow a day. You can feel it — the meetings, the misalignment, the sense that growth made everything harder.

This diagnostic shows you exactly where it lives and what to do about it.

What the diagnostic reveals.

Your rework rate

The gap between estimated and actual hours. Most agencies are shocked by the number. Once you can see it, you can fix it.

Where flow breaks down

How much productive time your people actually get, where the interruptions come from, and which coordination patterns are consuming the most capacity.

Decision bottlenecks

Where decisions stall, who's in too many meetings, and which approval layers are adding cost without adding value.

Your benchmark

How your agency compares against 80+ agencies on the dimensions that matter most — delivery speed, coordination overhead, team autonomy, and rework.

How it works.

The Agency Productivity Diagnostic is a structured, interactive session with your leadership team. It's educational and diagnostic at the same time — I walk you through the frameworks that explain why agencies slow down as they grow, and together we apply them to your specific organization.

By the time the session ends, you've experienced what it's like to work with me. You've seen your agency understood more clearly than you could articulate it yourself. Most leaders tell me this session was the first time they actually saw their agency clearly.

You'll leave with an 8–20 page findings report and a delivery operations benchmark scorecard comparing your agency against my database of 80+ agencies.

The Details

Duration 2.5 hours
Group Your leadership team, up to 25 people
Format Online or in-person
Deliverable Findings report + benchmark scorecard
Cost $2,500
Results in as little as 10 days.

What this is

A facilitated working session where your leadership team collectively discovers where the agency's productivity drag actually lives. I bring frameworks built across 200+ agencies. You bring your experience of running yours. Together we build a picture neither of us could build alone.

It's hands-on, it's interactive, and people consistently tell me it's the most energizing thing they've done for their business in years.

Why outside eyes matter

You live inside your agency every day. You can feel the drag, but you can't always name it or trace it to root causes. The patterns are remarkably consistent across agencies, but they're invisible from the inside.

I've seen these patterns in 200+ organizations. I know where to look, what questions to ask, and how to surface the things that nobody in the room has been able to articulate. That's what the diagnostic does — it makes the invisible visible.

Programs and Advisory to fix what we discover.

The diagnostic gives you the picture. What you do with it is up to you. Most clients choose one of two paths:

The Workstream Program A structured, multi-level transformation that addresses the root causes the diagnostic revealed — from scoping and briefing through daily coordination and capacity optimization.
Advisory An ongoing retainer relationship where we work through the findings together at your pace — organizational design, process changes, growth strategy, whatever the diagnostic surfaced as most urgent.

Fifteen years of measurable, structural change

These aren't workshop highs. They're sustained operational outcomes.

200+ Organizations advised

Agencies, consultancies, pharma, fintech, in-house teams

2× Effective capacity increase

Typical outcome from delivery redesign

40+ Point NPS gains

Client and employee satisfaction shifts

40% Faster delivery cycles

Reduced lag, fewer iterations, less rework

200+ Agencies Advised

RAND Corporation Researcher

MIT Sloan Management Review

Author of UNMANAGED

94+ NPS Across Engagements

Let's discover how much better you can be. That’s what the first conversation is for.

Tell me what you’re seeing. I’ll tell you what I’ve seen in similar situations. We’ll figure out together whether there’s a fit.